FREQUENTLY ASKED QUESTIONS

What does the Trustee assist with?
The Trustee provides emergency short-term assistance to Perry Township residents. If you qualify, the Trustee's Office can assist with rental payments, disconnected utility bills, basic burials or cremations, and school uniforms for Perry Township students.

Do I need to have an appointment before visiting the Trustee’s office?
​Yes. To better serve our community, we do not allow walk-in appointments. Our appointment schedule is typically fully booked several days in advance, and our Case Investigators adhere to it strictly in order to provide each client with the undivided attention they deserve. The only services that can be completed by walking in prior to your appointment are collection, completion, or delivery of the initial application.

Do I need to speak with a Case Investigator before applying?
Yes. We prefer that applicants call to speak with a Case Investigator prior to starting an application. This way they can send each client the application packet personally, and better explain the next steps in the interview process.

If I’m approved, can I get my assistance the same day as my appointment?
After each appointment, even if every document has been provided and every requirement has been met, the Trustee still requires a 72 hour period to review the case and make their decision on whether or not assistance can be provided.
If I’m approved for rental assistance, does that cover late fees and eviction costs?
No. The trustee is not permitted to help with late fees, arrearages or eviction costs. If approved for assistance, those fees must be paid by the applicant before the Trustee can intervene.
Who needs to be present for the intake interview?
All adults over the age of 18 that live in the household must be present for the intake interview, along with any cosigners or guarantors listed on their accounts or contracts. If any fail to appear, their absence will result in the appointment being immediately rescheduled.
If I am late to my appointment or missing documentation, can I still be seen?
If you are running late or do not have your documents prepared, please call ahead to reschedule your appointment. Applicants who arrive more than ten minutes late or who have not submitted their documents (either physically or digitally) by the time of their appointment will be automatically rescheduled. Our schedule is typically fully booked days in advance, and we will not have the flexibility to conduct your interview outside of the designated time slot.​
Do I need to have a state ID for my appointment?
Yes. By law, every household member over the age of 18 must provide a valid state ID before they can receive assistance from the Trustee.
Do I have to bring my documents to my appointment?
Yes. The required documents listed in your application packet must be brought with you to your interview, either in a physical printed format or digitally via email NO LATER THAN ONE HOUR PRIOR TO YOUR APPOINTMENT TIME. Applicants without documents in available will be rescheduled upon arrival.
What bank statements do I need to bring to my appointment?
When applying for assistance please bring all bank and financial statements for 30 days prior to the month you are requesting assistance for, along with your up to date transactions for the current month being requested. Please note that any institution that handles money counts as a financial institution and a statement or log of transactions must be provided for it, this includes traditional banks and any applications such as cash app, venmo, zelle, paypal, etc.
I was told that I have to file for child support to receive assistance. Why?
When applying for government assistance, if you are a single parent without a child support order in place, the state will require you to file for child support. Our goal is to help clients become self-sufficient and avoid needing assistance in the future. As child support can provide a valuable source of income, the Trustee requires you to pursue it to help maintain your household's stability.
​
If you do not know the other parent's name or information, you are still required to file. The child support division will take responsibility for locating the absent parent. Please note that this process is designed to ensure support for your child, not to grant visitation rights to the absent parent.